Cigna Optimizing Broker Portal

Cigna is optimizing the broker portal, CignaForBrokers, for AEP.

CignaForBrokers will undergo intermittent maintenance this month in preparation for AEP. The site will be unavailable from 10 p.m. ET until 6 a.m. ET on the following dates, starting this weekend:

Friday, Sep. 13 – Saturday, Sep. 14

Friday, Sep. 20 – Saturday, Sep. 21

Thursday, Sep. 26 – Friday, Sep. 27

Friday, Sep. 27 – Saturday, Sep. 28

During these times, you will not be able to log in to CignaForBrokers, or access any of the resources or applications available via the site (e.g., CustomPoint, Express App). We encourage you to download any resources you need before each maintenance period to ensure their availability while the site is unavailable.

Producers' University will still be available, so you may use your Producers' University login to access training and other resources directly on this site during the CignaForBrokers maintenance periods.

 

MA/PDP Brokers

Cigna Agent Resource Line (CARL)

866.442.7516

CARL@cignahealthcare.com

7 a.m. to 6 p.m. CT, Monday through Friday

Spanish queue available

 

CSB Brokers

The Agent Resource Center (ARC)

877.454.0923

8 a.m. to 5:30 p.m. CT, Monday through Friday

Spanish queue available

 

Thank you for your patience with our improvements, and please reach out to our dedicated support teams below with any questions.

 

 

 
 

 

 

 

 

 

 

 

 

 
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Main Office:
2401 Sardis Road North, Suite 110
Charlotte, NC 28227

Texas Office:
9441 Lyndon B. Johnson Fwy Suite 512
Dallas, TX 75243

Mississippi P&C Office:
180 Canal Place
Philadelphia, MS 39350

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